Last updated 30 September 2026 · B-Bot Cloud (PTY) LTD
Terms and Conditions
1. Introduction
Welcome to B-Bot Cloud ("we", "our" or "us"). By accessing or using our website, AI assistants (including B-Bot on this website and on WhatsApp) or integration tools (together, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Services.
2. Services description
B-Bot Cloud provides AI-powered assistants and automation designed to handle customer conversations, capture leads and provide information on behalf of businesses. We use third-party artificial intelligence and communication providers to power these interactions, including Anthropic, ElevenLabs and Meta (WhatsApp).
3. Artificial intelligence disclaimer
You acknowledge that our Services use artificial intelligence to generate responses. While we strive for accuracy, AI systems can occasionally provide incorrect information or misunderstand context. B-Bot Cloud is not responsible for inaccuracies, errors or offensive content generated by the AI. You are responsible for verifying critical information. Prices, quotes and commitments are only binding once confirmed in writing by the B-Bot Cloud team.
4. User obligations
By using our Services, you agree not to:
- use the Services for any illegal or unauthorised purpose;
- attempt to reverse engineer, decompile or hack the B-Bot platform;
- enter sensitive personal data (for example card numbers, ID numbers or health data) into a chat unless a secure process explicitly asks for it;
- harass, abuse or harm another person via the platform.
5. Subscription and billing
Setup fees: one-time setup fees are non-refundable once the development or integration work has started.
Monthly subscriptions: subscriptions are billed monthly in advance. You may cancel at any time by emailing sales@b-bot.cloud with 30 days' notice.
6. Intellectual property
Our IP: B-Bot Cloud owns all rights, title and interest in the B-Bot software, code, designs and brand.
Your data: you keep ownership of the business data (website content, product lists) you give us to train an assistant. You grant us a licence to use that data solely to deliver the Service to you.
7. Limitation of liability
To the maximum extent permitted by law, B-Bot Cloud is not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use or goodwill, resulting from (i) your access to or use of, or inability to access or use, the Services; (ii) any conduct or content of a third party on the Services; or (iii) any AI-generated content.
8. Privacy
How we handle personal information is explained in our Privacy & POPIA notice.
9. Governing law
These Terms are governed by the laws of South Africa, without regard to conflict-of-law provisions.
10. Contact us
Questions about these Terms? Email sales@b-bot.cloud.