Privacy Policy

Last updated: March 2026

B-Bot Cloud ("we", "us", or "our") operates the b-bot.cloud website and provides AI-powered business assistant services accessible via our website, WhatsApp, and other digital channels. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

When you use our website (b-bot.cloud), we may collect:

• Information you provide via forms: name, email, phone number, company name, website URL, and messages
• Account information when you register: email address, display name, and authentication details
• Device and browser information: IP address, browser type, operating system, and screen resolution
• Usage data: pages visited, time spent, clicks, and interactions with the chatbot
• Cookie data and similar tracking technologies (see Section 3 below)

When you interact with B-Bot via WhatsApp, we may collect:

• Your WhatsApp phone number
• The content of messages you send to B-Bot
• Timestamps and message metadata provided by the WhatsApp Business API
• Your WhatsApp profile name (if shared by Meta)

2. How We Use Your Information

We use the information collected to:

• Respond to your queries and provide AI-powered assistance
• Maintain conversation history to provide contextual responses
• Process sign-ups, manage user accounts, and provide the customer portal
• Send transactional communications (account verification, password resets, payment confirmations)
• Analyse site traffic and usage patterns to improve our services
• Improve the quality and accuracy of B-Bot's responses
• Comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies & Analytics

Our website uses cookies and similar tracking technologies. We use:

• Google Analytics 4 (GA4) — to analyse website traffic and user behaviour
• Facebook Pixel — for advertising measurement and remarketing
• Microsoft Clarity — for session recording and heatmap analysis to improve user experience
• Essential cookies — for authentication, cookie consent preferences, and site functionality

When you first visit our website, a cookie consent banner gives you the choice to accept all cookies or use essential cookies only. If you select "Essential Only", we disable non-essential tracking scripts. You can clear your cookie preferences at any time by clearing your browser's local storage.

4. WhatsApp & Meta

B-Bot operates through the WhatsApp Business API, provided by Meta Platforms, Inc. By messaging B-Bot, your interactions are also subject to WhatsApp's Privacy Policy and Meta's Data Policy. We are an independent service provider and are not affiliated with Meta.

5. Data Storage & Security

Conversation data is stored securely using Google Firebase (Firestore), hosted in a secure cloud environment. We implement industry-standard security measures including:

• Encrypted data transmission (TLS/HTTPS)
• Access controls limiting data access to authorised personnel only
• Regular security reviews of our infrastructure

6. Data Retention

We retain conversation data for as long as necessary to provide our service and comply with legal obligations. You may request deletion of your data at any time by contacting us at the details below.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing of your data
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at info@b-bot.cloud.

8. Children's Privacy

B-Bot is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of B-Bot after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: